your company

Delivery of items:

We Dispatch orders Monday – Friday.

Orders which are placed on a Saturday or Sunday will not be processed until Monday.

Orders which are placed on a Bank Holiday will not be processed until the next working day.

We do not at this time offer Saturday or Sunday deliveries.

For our courier services we use Parcel Force and Royal Mail depending on weights and sizes.

At this time, we only deliver to England (mainland), Wales, Scotland (Zone 1) & Northern Ireland.

Delivery Policy – England, Wales, Scotland excluding Highlands & Islands (Zone 1)

We offer a standard delivery service to UK Mainland, using either Royal Mail 1st class recorded or Parcelforce 48 Hr service.

Please allow 2 -5 working days for goods to arrive.

The delivery charges are applied according to a banding structure.

Zone 1 - Current charges as at 22nd August 2011

Delivery charge

1st Class Recorded £2.55 + Vat

Parcelforce 24Hr

£4.55 + Vat

Unfortunately we are unable to deliver to any PO Box numbers.

Please note: All deliveries require a signature.

Please ensure that you have placed your order by 1pm for the order to leave the same day.

If your order contains an item which is out of stock, as we are committed to customer service, we will endeavour to accommodate you with four options:

Send available goods immediately and cancel the out of stock item.
Send available goods immediately and send balance of goods when ready – no repeat postage costs.
Send order when all items are available.
Cancel order.

Returns & Exchanges

Please contact us before returning any goods, via email at supplements4sports.com

We offer a full money back guarantee.
You have 30 days from receipt in which to return your order.
You will have to pay the return cost of postage.

Unsuitable Goods

If you have ordered goods which are not suitable, please return the item(s) to us UNUSED and in it`s original packaging Within 30 days of purchase.

· please contact us within 7 working days from the day after the delivery day
· Contact us via Email, Phone or in writing.

When returning item(s) to us please ensure that the product is in its original packaging and the manufacturers’ tags are still attached.

You will need to cover you own costs for returning the item, and we strongly advise that you send the item via a recorded delivery method, as we cannot be held responsible for items that go missing in the post.

Once the item has been received by us and inspected, we will process a refund for the item returned. When we have processed a refund we will notify you by email.

Faulty Goods

Email us and give a brief explanation of the problem, and the course of action you would like us to take.
Package the item appropriately and put a copy of the email sent inside the package.